Frequently Asked Questions
Looks like our goodies are playing hide-and-seek! Don't fret, though. Sign up for restock alerts via the pop-up on the page, or if you're eyeing something specific, hit that 'Notify When Back in Stock' button. Our products are like shooting stars—blink, and you might miss them!
Ah, the fame of being packed on camera! While I'd love to say "action!" every time, I can't guarantee a starring role for your order. But hey, who knows? Sometimes the packing elves get a bit camera-happy!
Absolutely! Our snack menu is like a choose-your-own-adventure book, but with tastier endings. Shoot us an email at hello@willywacky.com with your cravings, and we'll do our best to make your snacking dreams come true!
Need a helping hand? We're here to lend both. Drop us a line via carrier pigeon... or, you know, email. Our support team is as friendly as a puppy with a chew toy and just as eager to help. Reach out to us at hello@willywacky.com and let the fun begin!
Mystery boxes are like a surprise party for your taste buds! While we can't spill the beans on exactly what's inside, rest assured, you'll be swimming in snacks. Think of it as a tasty treasure hunt with guaranteed excitement!
Afraid not, Sherlock! Our mystery boxes are like a secret recipe—best enjoyed as they come. But if you've got allergy concerns, we'll make sure you don't end up in a sticky situation!
Our goodies set sail from the land of maple syrup and poutine—Toronto, Ontario, Canada! And as for shipping costs, well, let's just say we've got a soft spot for our fellow snack lovers. Free and flat-rate shipping thresholds are set depending on where you're munching from!
Ah, the waiting game—almost as fun as a game of Twister! Our average processing time is 3-10 business days, but fear not, we're like speed demons in packing tape when we're on a roll. If you're itching for an update or suspect your order's gone AWOL, just drop us a line at hello@willywacky.com. We're on it like ants on a picnic!
Hotter than a jalapeño in July? No problemo! Add an 'at cost' cold pack to your order, and we'll make sure your chocolates keep their cool. Just think of it as a mini Arctic adventure for your sweet treats!
Ah, the old change-of-heart shuffle! If your order's already taken flight, sorry, we can't hit the brakes. But if it's still in the starting blocks, cancellation's on the table—just with a 20% restocking fee. Think of it as a breakup fee for all the time we've spent picking and packing your goodies.
